FAQ
WHO MANAGES Iccara Vetro?
The website iccaravetro.com is managed by ICCARA VETRO DI EVOLA GIUSEPPE, with registered office in Via Provinciale 87, 90044 Carini Palermo, Italy.
VAT Number: 04403850821
REA: 186740
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
Currently, we do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or exceeding €122, standard shipping is free.
For orders below €122, a fixed shipping cost of €13 applies.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1-3 business days from payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipping, delivery is normally expected within 3-7 business days.
The estimated total time from payment confirmation to delivery is normally 4-10 business days.
WHICH COURIERS DO YOU USE?
Orders may be entrusted to DHL, FedEx, UPS, or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipping, you will receive, when available, a code or link to monitor the delivery status.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through the payment system available during checkout.
DO PRICES INCLUDE VAT?
Prices published on the website are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current regulations.
CAN I CANCEL AN ORDER?
You can request to cancel an order before shipping by writing promptly to info@iccaravetro.com.
We cannot guarantee the cancellation of orders already prepared or handed over to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days from product receipt, except for legally provided exceptions.
WHO PAYS THE RETURN COST?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect, or non-conforming product.
For bulky products or those not returnable via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Iccara Vetro
ICCARA VETRO DI EVOLA GIUSEPPE
Via Provinciale 87
90044 Carini Palermo
Italy
Before shipping the return, we advise you to contact us at info@iccaravetro.com.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@iccaravetro.com indicating the order number and, if available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided by applicable law.
HOW CAN I CONTACT YOU?
E-mail: info@iccaravetro.com
Phone: +39 91 867 4055
Customer service:
Monday to Friday, from 09:00 to 18:00 (CET)